Frequently Asked Questions

If you’re new to blockchain payments, new to SpicePay, or both, or you’re already up and running but have questions, you should be able to find answers here. If not, please feel free to contact us.

SpicePay is a blockchain payment processor. We enable merchants to accept various cryptocurrencies as payment for goods and services, and process the payments they receive from customers. We also offer an online wallet for storing the information needed to keep track of holdings and transactions.

Please note, SpicePay is not a cryptocurrency exchange or a platform for buying or selling cryptocurrency. Our payment processing services are only available to businesses that offer products and/or services for sale and legitimate charitable organizations that accept donations.
We currently process payments in Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH) and BitcoinCash (BCH). We are in the process of adding more, so please check our Blog page for updates. SpicePay account holders will also be notified by email when a new cryptocurrency has been integrated.
Yes, but residents of certain countries could be restricted from accessing some or all of SpicePay services. For a list of those countries, please click here.
Yes. In order to use SpicePay, you must open an account. The process is standard: You will need to provide contact information as well as information about your business. All information must be complete, accurate and up-to-date. Changes should always be made in a timely manner.

SpicePay enforces rigorous Know Your Customer (KYM) and Anti Money Laundering (AML) screening policies, and may require additional information for the purpose of verifying your identity and assessing business risk.
No. At SpicePay we treat every merchant’s business with the same level of attention and responsibility. If needed, we are available to provide developer services, such as custom software solutions related to functionality and user experience.
Our transaction fees differ slightly based on the merchant’s industry and settlement volume, but are never more than 1% of the value of each payment in cryptocurrency (made by your clients to your wallet). We are proud to offer processing fees that undercut the banks’ 2%-4% commission. No other fees are collected on our behalf.
Yes. New merchants are invited to try our payment processing service for 30 days free of charge.
SpicePay is open to connecting and working with merchants from virtually any field in any part of the world. However, legal and regulatory guidelines prevent us from servicing certain businesses. A brief list of those is included below.

  • Adult entertainment
  • Wildlife, exotic pets, endangered animals and animal products
  • Narcotics, research chemicals and controlled substances
  • Items that infringe or violate intellectual property rights such as copyrights, trademarks, trade secrets and patents
  • Ammunition, firearms, explosives (including fireworks) and weapons

SpicePay reserves the right to cancel any account if unauthorized or illegal activity is detected.
Yes! SpicePay affiliates earn 25% commission on every successfully completed transaction by customers who are directed to SpicePay through their website. Learn more about the SpicePay Affiliate program .
There are many! Lower costs, higher security, and global reach for your business are just a few. Find out more.

Getting Started and Using SpicePay to Process Payments

The next step is to integrate the payment functionality into your website. This generally takes 4-6 hours and requires basic developer skills, but our developers will walk you through it if needed. You can find more detailed information about integration here.
For developers, we offer solutions across platforms through Iframes, payment buttons, and API, as well as the following e-commerce plugins: Magento, WooCommerce, WordPress, Opencart 1/2/3, Zencart, Prestashop, and WHMCS, with more coming in the future. Please ask us for any custom solutions your business might require.
Yes. Consistent with their local laws and regulations, merchants are solely responsible for collecting any information required of those who purchase goods or services from them. SpicePay will not be accountable and is in no way responsible for any outcomes resulting from a user’s failure to adequately screen customers.
When you receive cryptocurrency payments from your customers, the funds will be deposited to your SpicePay wallet by default. We offer you the option to protect yourself from volatility by storing your funds in fiat currency. All you need to do is check the respective box in the Payouts section of your Merchant Dashboard. Withdraw can be initiated manually (for fiat and cypto holdings) or automatically (for crypto holdings only). These settings can be accessed and confirmed through the Merchant Dashboard.
You can withdraw funds in cryptocurrency, fiat currency or a combination of both. If you opt for cryptocurrency settlement, your funds will be deposited to the address specified in your account profile. Or, you can make withdrawals in USD, EUR, GBP and CAD and receive them via wire transfer, SEPA or PayPal. Please remember that you assume volatility risks of the currency in which you choose to settle. For example, if you choose to settle in bitcoins, then you assume the volatility risk of the bitcoin value. If you wish to protect yourself from volatility, consider opting for automatic conversion.
Yes, and this varies by payout method. Please review the below list for detailed information.

Minimum transfer: 1,000 USD equivalent
Currency: EUR
Fee: Free

Wire transfer
Minimum transfer: 1,000 USD or equivalent
Currency: USD or EUR
Fee: bank charge per transfer

Minimum transfer: 100 USD or equivalent
Currency: USD or EUR
Fee: Free

Merchants in the European Union can access their funds in less than 24 hours. If you are located in Africa, Asia, South America, Australia & Oceania, please allow up to 72 hours for the transaction to be completed.
Yes. You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with the use of our software and services. SpicePay is not obligated to, nor will we determine whether any taxes apply, or calculate, collect, report, or remit any taxes to any tax authority arising from any transaction.
Complaints filed by purchasers with SpicePay will be forwarded to you, the merchant, for resolution. SpicePay reserves the right to terminate accounts due to excessive complaints.